Managed Cloud Services

Webera has people, tools, and processes to manage technology services, all the time.

Even technology companies benefit from having the extra time of not having to take care of the 24×7 monitoring, patching, and other of many tasks that are critical for maintaining the business, but for most of them, not their core. Webera has people, tools, and processes to manage technology services, all the time.

 

Change Management

By understanding the maturity and business requirements of each one of our clients, we can make it happen while working to improve availability, performance, and the most important process in any change management: communication. Geek teams usually don’t forget to work on technology, but very often forget to work with the people.

 

Incident Management

As a matter of fact, technology will fail, either through a problem or by not executing the way its users want. Since problems are not something we can avoid, Webera has processes, tools and people to respond 365×24 to incidents. Our services include monitoring, response, third-party vendor management, a ticketing system and escalation management to support our clients.

 

Provisioning Management

It is easier than ever to have computing power available. But sometimes, we end up using more than necessary. By measuring the real used capacity together with the internal teams and evaluating business seasonality, we can work to avoid any overspending or underperformance.

 

Patch Management

Keeping the data safe requires a lot of effort, and one of the most simple security measures available is to address the known problems. Although patch management can be very complicated, we create a customized method to support our clients integrated with our Change Management and Security Management processes, avoiding overexposure to known vulnerabilities or outages due to patch application.

 

Access Management

Every new system, technology or even camera comes with a new place to add users or passwords, and if not adequately protected they can be used to attack other areas of the businesses. It is necessary to make an analysis of who should be given access, explaining when and why it is not enough. We identify ways to use or implement our Single Sign-on and Password Vault solutions as part of our onboarding process, so we can reduce complexity, manage access, and help to delete that old spreadsheet or a text file that contains all the company passwords.

 

Security Management

Security isn’t the same as before. We know it sounds cliche, but it is not. As you are reading this phrase, “security” is also changing and improving and/or getting worse: a new malware, a new way to do malware, a new security tool, a new way of attacking old technologies, new technology to be attacked in an old way. Yes, security is a hard job, and we can not do it alone. Awareness is the best tool, and having more people in the business to look for the next open door is priceless in this war. The next step is to implement a comprehensive set of best practices. We work with CISecurity benchmarks, adequating and automating its implementation. Another layer is to implement tools to monitor the environment—first, the ones that examine vulnerabilities and other compliances and second, tools to store and analyze logs and other machine data.

 

Continuity Management

With all this stability of the cloud, users and businesses understand that any application or service will be available all the time. Most of the time, this is true, but when technology is not used to its full potential, all the critical business applications could end up in one machine in the cloud, that is, in several aspects, not different from having them under someone’s desk. Of course, this is an extreme comparison, but it is not far from what some businesses are doing with their cloud applications. By working with business and technical teams, we can develop and test how the business workflows are affected by technology failures and, with this information, improve the overall continuity.