From request to resolution
Simple process. Transparent pricing. Predictable results.
1
Submit a request
GitHub issues (preferred), Slack, or email. Whatever fits your workflow.
2
We scope it
Assign complexity points based on effort. You always know what to expect.
3
Work begins
Within your SLA window. Clear communication throughout.
4
You review
Approve the deliverable. Request changes if needed.
5
Repeat
Submit your next request. Build momentum.
The points system, explained
Every request is scoped by complexity. Points are guidance, not hard caps.
| Points | Scope | Examples |
|---|---|---|
| 1 | Config change | DNS update, env vars, permissions |
| 2 | Single service | Fix CI/CD, setup alert, add domain |
| 3 | Multi-service | New pipeline, deploy app, security scan |
| 5 | Cross-system | Multi-env setup, DR implementation |
| 8 | Architecture | Cloud migration, platform redesign |
Real request examples
Add SSL certificate to staging domain 1
Fix failing GitHub Actions workflow 2
Set up Datadog monitoring for new service 3
Create staging environment mirroring prod 5
Migrate from EC2 to EKS 8
Your infrastructure, your repository
We work where you work. GitHub issues are our preferred workflow.
Why GitHub?
- Full audit trail of every request
- Integrates with your existing workflow
- Link requests to PRs and deployments
- Easy handoff if you ever leave
Other channels
- Slack for quick questions
- Email for formal requests
- Video calls when needed
Up and running in 48 hours
Day 1
Kickoff
- Onboarding call
- Access setup
- Define priorities
Day 7
Foundation
- Initial audit complete
- Monitoring live
- First requests in progress
Day 30
Momentum
- First monthly report
- Patterns identified
- Proactive recommendations
What we cover
Cloud
AWSAzureGCP
Containers
KubernetesDockerECS
CI/CD
GitHub ActionsGitLab CIJenkinsArgoCD
Infrastructure
TerraformAnsiblePulumi
Monitoring
PrometheusGrafanaDatadog
Security
Secrets ManagementVulnerability ScanningCompliance
Ready to get started?
Most clients are operational within 48 hours of signing up.